The Hidden Costs of an Unsuitable EA Placement (And How to Avoid Them)

When an executive assistant placement doesn't work out, the costs extend far beyond the recruiting fee. As executives know, the wrong hire in this crucial position can disrupt your entire operation in ways that aren't immediately obvious on a balance sheet.

First, there's the productivity impact. An executive assistant typically manages communication, scheduling, and administrative tasks that, when handled efficiently, can increase an executive's productivity by 20-40%. When that relationship isn't working, the executive often ends up spending more time managing the assistant than they save.

Then there's the emotional and mental toll. The executive-assistant relationship requires trust, and when that relationship is strained, it creates daily friction that affects decision-making and focus. Many executives report that problems with their EA create more stress than almost any other workplace issue precisely because it affects so many aspects of their day.

The organisational impact extends further. An EA often serves as a gatekeeper and communicator between the executive and the rest of the team. When this link is weak, information flow throughout the organisation can be compromised, affecting team performance at multiple levels.

"I've developed a different approach to EA recruitment," says Georgia Mills, who founded Mils Recruitment after eight years as an EA herself. "My experience has given me unique insight into the unspoken requirements of the role. I don't just match skills to job descriptions—I look deeper at communication styles, working preferences, and personality factors that determine long-term success."

Georgia's thorough vetting process includes situational questioning, behavioural assessments, and references that go beyond standard checks. "I've seen from both sides how crucial this match is, which is why I focus on quality over quantity. I'm not a large agency with KPI targets—I'm a boutique service committed to getting it right the first time."

The result? Mils Recruitment placements last longer and contribute more value, saving clients not just the direct costs of rehiring but the hidden costs of disruption and inefficiency that come with a poor match.